Our focus is on searching for the most attractive sites, and optimising planning to create idyllic communities where people will want to live.
As a premium house builder, we are driven by consummate craftsmanship and innovative design, combining traditional architecture and authentic detailing with contemporary layouts and state-of-the-art technology.
We believe in offering affordable luxury, with higher specifications and a more rigorous attention to detail that really sets our homes apart.
Construction Manager
Chairman
PA to Chairman
At Lockley Homes, our sales team will continue to deliver a high quality, professional service, even after you have moved into your new home.
Under the terms of the Premier Guarantee Warranty, we offer two years of customer care. It begins 28 days after you have moved into your home, when we will write to you to notify you that any future snagging must be reported via Spaciable using your personal login. Any snagging will be acknowledged within three days and rectified within three weeks, as long as it is within the finishes and tolerances guide covered by the Premier Guarantee Warranty, and if the issue is something we are responsible for.
If things cannot be resolved satisfactorily, under the Consumer Code for Home Builders you then have recourse to their Independent Dispute Resolution Scheme.
We sincerely want you to be delighted with your new home and enjoy complete peace of mind. You will be pleased to know that your home is covered against structural defects by a ten year warranty provided by Premier Guarantee. During the first two years, the warranty is managed by us, and after that, by Premier Guarantee. We will write to you to notify you when the two year period ends. Full details of the warranty can be found in your Homeowner’s Manual.
We welcome fair and transparent feedback. In fact, honest feedback is very useful as it helps us to continually improve our product and our service. We operate a three stage formal complaints procedure, full details of which can be found in the Homeowner’s Manual or by contacting us directly on 01905 691048.